Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

Got questions? We’ve got the answers right here.

Why are your trucks so expensive? They cost half the price in the US!
How come other companies sell their trucks for much cheaper?
What sets Performax apart from the competition?
Can I drive your trucks on a car licence?
How much can I haul?
What can I tow?
Do I need a brake controller if I want to tow a trailer?
What’s the fuel economy on your trucks like?
What’s the periodic maintenance schedule?
Where do I get my truck serviced when I’m on the road?
What do I do if my truck breaks down while I’m on the road?
Can I do repair and maintenance work on my truck myself?
What is AdBlue? Is it safe to remove?
Can I insure your trucks?
The mine sites I’m working in require a five-star ANCAP rating. Do your trucks comply?
What if I need parts? Where do I get them?
Can I get accessories locally?
Why are your trucks so expensive? They cost half the price in the US!

US list prices don’t include taxes and all the other costs associated with bringing an American truck to Australia, such as freight, shipping, unloading, and customs. By the time you add everything up, you’ve practically already doubled the US list prices.

And that’s before we do the actual conversion, which also costs a lot of money to do because Australia has some of the highest design standards in the world.

Please book a factory tour if you wish to see how much work goes into converting each American truck we bring in.

How come other companies sell their trucks for much cheaper?

That’s most likely because they do their engineering and conversions overseas in developing countries where labor is cheap.

In contrast, Performax does everything—including service and maintenance—here in Australia. This means you won’t have to worry about sending a whole truck back overseas in case something goes wrong. All the technical support and parts you need are here.

What sets Performax apart from the competition?

Performax has been working with trucks since 1977, so the level of experience and expertise we bring to the table is second to none—and the trucks we put out are a clear testament to that.

We are so good at what we do, in fact, that it’s virtually impossible to tell our work from that of original vehicle manufacturers.

Can I drive your trucks on a car licence?

We specialise in selling right hand drive conversion trucks that allow you to haul well over 3,500 worth of cargo, so you might need to secure a heavy vehicle licence for some of them.

Please get in touch with us for more details.

How much can I haul?

That depends on the maximum payload and towing capacity of the specific truck you’re eyeing. Please get in touch with us for more information.

What can I tow?

This would also depend on each truck’s maximum payload and towing capacity.

Keep in mind, though, that once you start towing anything over 3,500 kg—like the trucks we have allow you to do—there are special braking and trailering laws you need to observe.

Please get in touch with us to find out more.

Do I need a brake controller if I want to tow a trailer?

Our trucks typically come with one built in, but we cannot guarantee they’ll be compatible with the trailer you’re using. So, it’s best to check with your manufacturer first so you can make adjustments if necessary.

Also, please take note that Australian federal law requires all trailers 4,500 kg and up to be fitted with an Australian Design Rules-approved air brake system. In addition, you’ll also need an approved tow unit system.

Please drop us a line if you wish to know more.

What’s the fuel economy on your trucks like?

The fuel economy on all Performax trucks are surprisingly good—even better than most 4x4s.

What’s the periodic maintenance schedule?

Our warranty requires all trucks to be taken in for service every 10,000 km or six months (whichever comes first). This ensures your truck is kept safe, updated, and operating in peak condition at all times.

Where do I get my truck serviced when I’m on the road?

Performax has a dealer network across Australia so we’re always within reach. And even if you end up somewhere where there’s no Performax dealer, we probably have an approved repair centre there.

Please get in touch with us for a full list of dealers and approved repair centres.

What do I do if my truck breaks down while I’m on the road?

Don’t worry. All our brand-new trucks come with a three year’s worth of roadside services that cover things like towing, break downs, emergencies, car hire, and more. Please refer to the roadside policy for more information.

Take note, though, that the recovery of stalled trucks may not always be an option. It would all depend on the weight and size of your set-up.

Can I do repair and maintenance work on my truck myself?

We recommend that you let our team of specialists handle all the repair and maintenance work required by your new truck to keep its warranty intact.

What is AdBlue? Is it safe to remove?

AdBlue is an additive meant to significantly reduce harmful emissions from diesel engines. Removing it (or keeping it at suboptimal levels) will not only cause your truck to malfunction, but also void your warranty and expose you to substantial government fines.

And while we’re on the subject, it’s also a good idea to avoid using old, contaminated, or poor-quality AdBlue to avoid any problems with your truck.

Can I insure your trucks?

The short answer is yes. However, considering the value and purpose of our trucks, your odds of getting insured may rely heavily on your rating with the insurance company you’re talking to.

We recommend starting with specialist insurers such as RYNO Insurance instead.

The mine sites I’m working in require a five-star ANCAP rating. Do your trucks comply?

Right now, there are no valid tests for trucks with a gross vehicle mass (GVM) of 4,500 kg and up. ANCAP ratings only cover vehicles under 3,500 kg.

The good news is that all our trucks don’t require an ANCAP rating to enter Australian mine sites. But we recommend that you check with your target site anyway because some of them still require some kind of approved rollover protective structure (ROPS) before they grant you entry.

What if I need parts? Where do I get them?

We carry an extensive array of parts for all the trucks we sell. And if you need one that we don’t have in stock, just let us know and we’ll source it for you straight from the US.

Can I get accessories locally?

Yes. Virtually any accessory that can be fitted to commercially available 4x4s—from bull bars with driving lights all the way to canopies and long-range tanks—can also be installed on any of our trucks.

Please contact us for more information.

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